Frequently Asked Questions

We've pulled together a list of questions we are regularly asked by our customers - Can't find what you are looking for? Give us a call on 0115 964 0827

How do I order online?

It’s easy! Search for your school using the Price & Buckland school finder tool.

You can then go directly to your schools PB Parents Online website and set up an account.

Once logged in, you can purchase any of your school’s uniform, payable by debit or credit card. Uniform is dispatched to a home or work address within 5 working days and a postage and packing cost is added.

If you can’t find your school on our school finder tool, it may be that you need to order your uniform direct from school, as they may not be using the PB Parents Online service.

Get in touch with your school to find out more.

Can I place my order over the phone?

Unfortunately, due to security reasons we are unable to process orders over the phone, although we are happy to guide you through the online ordering system.

Can I order via tablet, phone or iPad?

Of course! Please use our School finder to be directed to your online shop.

I cannot find the item/size that I’m looking for.

In the first instance, please contact your school as it may be we don’t supply the item you are looking for. Alternatively, you can contact our customer service team on 0115 964 0827 or

What happens once I’ve placed my order?

If you have chosen a personal address your order will be despatched once you’ve received your confirmation e-mail within 5 working days of you placing your order. You will then receive an e-mail and SMS text from Royal Mail with your orders tracking information.

If you have chosen delivery into your school your order will be included with the next scheduled delivery. Direct to school deliveries are made on the 2nd and 4th  Monday of each month*.

*Excluding school holidays

Why has my order not been dispatched yet?

Deliveries to personal addresses should be despatched within 5 working days, however at peak times of the year* deliveries may take longer. We will always endeavour to inform you of any changes to delivery times.

*Summer period

Can my order be amended, cancelled or added to?

During our peak period in the summer months, we are unable to amend or cancel your order due to the volume of orders that we receive daily.

If you’d like to modify your order outside of the peak period, give our Customer Services team a call and we’ll do our best to accommodate – though please note that we cannot always guarantee amendments.

Once orders have been placed they cannot be added to.

Can I return items from my order for an exchange?

Rather than operating an exchange service, we ask that you return your items for a full refund and then place a new order. The returned items will need to be in their original condition and sent back to us within 14 days from receipt of the goods. All refunds are made back to the card used to make the original purchase.

I would like to return items from my order for a refund, how do I do this?

Returns are simple – Please visit our Delivery & Returns Information section for further information.

Questions? Call us now on 0115 964 0827